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For Customers

Quality Is Our Priority


Quality is one of the five pillars in which our hospital strives to provide exceptional care by exceeding your expectations. Healthcare quality is measured using data to assess hospital processes, patient outcomes, and patient experiences.

One of the programs we use to measure quality is the Medicare Beneficiary Quality Improvement Program. This project provides an opportunity for individual hospitals to look at their own data, measure their outcomes against other Critical Access Hospitals, and partner with other hospitals in the state around quality improvement initiatives to improve outcomes and provide the highest quality care to each and every one of their patients. Quality is also measured by other reports which are coordinated by the Iowa Hospital Association, the National Healthcare Safety Network, and the Centers for Medicare and Medicaid Services. HCMH patients’ perspectives of their hospital care are measured using a standardized, publicly reported survey called HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).  

There are also many quality strategies that have proven to make people better faster and cost less money. We participate in the Partnership for Patients program through the Iowa Healthcare Collaborative, as well as the Hospital Engagement Network.

Our Director of Quality is a Certified Professional in Healthcare Quality and is an active member of the Iowa Association for Healthcare Quality. The association’s purpose is to promote improvement in the quality of health care in the state of Iowa by collaborating with other quality professionals throughout the state. 

Dawn Nelson BSN,RN,CPHQ  

Director of Quality/Risk Management

1050 15th Street North, Humboldt, IA  50548

Phone (515) 332-4200